Frequently asked questions (F.A.Q.)
General Questions
Is the frame included?
When you customize your frame, you can choose the color (black or white) of your frame or not. The frame fits perfectly with the poster you choose. You can choose between three different sizes 30 x 40 cm, 50 x 70 cm or 61 x 91 cm. When you choose a framed poster, the poster will already be framed when it arrives at your home.
Can I still change or cancel my order?
In order to guarantee a fast delivery time we process your request directly, it is impossible for us to modify or cancel your order once the order is placed.
Is this really scientifically accurate?
Yes, you can find all the scientific explanation and the production process of the cards here. If you still have any doubts, please contact us, we will be happy to explain the details. Our email: info@mystarsmemories.com
Delivery & payment
Do you deliver to my country?
Certainly! We deliver to many countries:
Andorra, Austria, Belgium, Canada, Denmark, Finland, France, French Guiana, Germany, Greenland, Guadeloupe, Ireland, Italy, Liechtenstein, Luxembourg, Martinique, Mauritius, Monaco, Netherlands, Norway, French Polynesia, Portugal Reunion, Spain, Sweden, Switzerland, United Kingdom, United States.
What payment methods can I use?
You can pay by Bancontact, Visa, MasterCard or American Express or even Apple Pay. All your payments are processed and highly secure thanks to the Stripe service.
What is the delivery price?
The price will depend on the type of shipment. For posters without frame, the shipment costs 5,50€. For small frames, the cost is 12,90€, medium frames 18,50€ and large frames 21,90€. These prices are fixed by our delivery man and are also adapted according to the number of purchases you make per order. So from your second poster, the price will be lowered.
How long does delivery take?
The delivery time will depend on the place of delivery. As soon as you have placed your order, your frame is processed and sent to production. For a delivery in Belgium or France for example it takes one week. The delivery date is also indicated in your confirmation email once production is complete.
You can't find the answer to one of your questions? Do not hesitate to contact us by mail at info@mystarsmemories.com
