General terms and conditions of sale

Article 1: Preamble

The present conditions of sale are concluded, on the one hand, by De Jonghe Products & Services whose registered office is Avenue Raymond Demeester 17 in 1200 Woluwé St-Lambert, registered at the Crossroads Bank of Enterprises under the number 0699.925.373, hereinafter referred to as "the seller" and, on the other hand, by any individual or legal entity wishing to proceed with a purchase via the seller's website, hereinafter referred to as "the buyer".

Article 2: Purpose

The present conditions of sale aim at defining the contractual relations between the salesman and the purchaser as well as the conditions applicable to any purchase carried out by the means of the site of the salesman, that the purchaser is professional or consumer. The acquisition of a good or a service through this site implies an acceptance without reserve by the buyer of these conditions of sale.

These conditions of sale shall prevail over any other general or special conditions not expressly approved by the seller.

The seller reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the order by the buyer.

Article 3: Characteristics of the goods and services offered

The products and services offered are those listed in the catalogue published on the seller's website. Each product is accompanied by a description prepared by the supplier. The photographs in the catalogue are as accurate as possible but cannot ensure a perfect similarity with the product offered, particularly with regard to colours.

These products and services are offered within the limits of available stocks. If, despite its efforts, all or part of the articles are unavailable, the seller informs the buyer by email as soon as possible and offers him the possibility of choosing between waiting or cancelling the order of the unavailable articles without charge. The available articles will be delivered normally.

Article 4: Rates

The prices of the products and services displayed on the site are indicated in euros including all taxes (VAT and other applicable taxes).

The seller reserves the right to modify its prices at any time. Nevertheless, the prices applicable to the order are those in force at the time of the confirmation of this one.

The prices indicated do not include transport and delivery.

Article 5: Geographical areas

The online sale of products and services presented on the seller's website is reserved for buyers who reside in Andorra, Austria, Belgium, Canada, Denmark, Finland, France, French Guiana, Germany, Greenland, Guadeloupe, Ireland, Italy, Liechtenstein, Luxembourg, Martinique, Mauritius, Monaco, Netherlands, Norway, French Polynesia, Portugal, Reunion, Spain, Sweden, Switzerland, United Kingdom or United States, and for deliveries required in these geographical areas.

Article 6: Orders

The buyer, who wishes to buy a product or a service must

  • Fill in the identification form with all the requested information or give his customer number if he has one;
  • Fill in the online order form giving all the references of the products or services chosen;
  • validate his order after having checked it;
  • make the payment in accordance with the conditions provided;
  • confirm his order and payment.

Confirmation of the order implies acceptance of these terms and conditions of sale, recognition of having full knowledge of them and waiver of its own conditions of purchase or other conditions.

All the data provided and the recorded confirmation will be worth proof of the transaction. The confirmation will be worth signature and acceptance of the operations carried out.

The seller will communicate by e-mail confirmation of the registered order.

Article 7: Right of renunciation

According to the law, the right of withdrawal for personalized goods is not possible. Once the good or service has been confirmed by the buyer, cancellation or modification will be impossible.

Article 8: Terms of payment

Payment is made by credit card, bank transfer, Visa, Mastercard or Bancontact. The ordered articles remain our exclusive property until the full payment of the order by the buyer.

Article 9: Deliveries

Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area.

The goods are transported at the risk of the seller until the goods are delivered to the delivery address specified by the buyer. From that moment onwards, the buyer bears the sole risk. Delivery times are given as an indication only; if they exceed thirty days from the delivery date communicated by the seller, the sales contract may be cancelled and the buyer reimbursed.

Article 10: Warranty

With respect to consumers, the seller guarantees the products it sells and the services it provides in accordance with the law of 1 September 2004 on consumer protection in the event of the sale of consumer goods (articles 1649 bis to 1649 octies of the Civil Code).

In case of non-conformity of a product sold found within 2 months of delivery of the goods, the consumer must notify the seller as soon as possible in a precise manner by registered letter or email.

This warranty only covers defects of conformity existing at the time of delivery of the goods. Defects or damage due to improper use, such as water damage, oxidation, dropping or impact, negligence and wear and tear, are not covered by the warranty. Similarly, repairs carried out by technicians not approved by the supplier will result in the cancellation of the guarantee.

The invoice or delivery note is the guarantee document and must be kept by the consumer and produced in original.

If the product is used for non-private purposes, the manufacturer's/supplier's limited warranty conditions apply.

Article 11: Liability

The seller, in the process of selling online, is only bound by an obligation of means; its responsibility cannot be engaged for any damage resulting from the use of the Internet network such as loss of data, intrusion, virus, break in service, or other involuntary problems.

The data on the site is given in good faith. The links to the websites of manufacturers and/or partners are provided for information purposes only. The seller cannot be held responsible for information from these sites.

Article 12: Intellectual Property

All the elements of the site of the salesman are and remain the intellectual and exclusive property of this one.

No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, the elements of the site whether they are software, visual or sound.

Any simple link or hypertext link is strictly forbidden without the express prior written consent of the seller.

Article 13: Personal data

All personal data necessary for the processing of an order are kept by the seller or its employees and may be passed on to companies with which the seller - or its suppliers - collaborates, when such communication is necessary for the processing of the order in accordance with the GDPR.

The user also authorizes the seller to use this data to establish statistics in order to improve its site, the goods and the service it offers.

This information may also be used to enable the dissemination, by any means of communication, of information relating to the seller's commercial activities to its customers.

Finally, the seller keeps the personal data to facilitate future orders. In addition, the seller undertakes not to divulge the information in its possession to any other company or business.

The data kept by the seller can be requested and corrected at any time by simple request by e-mail.

Article 14: Evidence

The parties accept, within the framework of their relations, the electronic means of proof (as an example: email, computer backups, ...).

Article 15: Settlement of disputes

The present online sales conditions are subject to Belgian law.

In the event of a dispute, the courts of the seller's registered office shall have jurisdiction, unless there are binding public policy provisions.